Cancellation Policy

To provide the best possible rescheduling service to all my clients I have the following policy in place. 

- Please provide a minimum of 48 hours if you need to cancel, reschedule or change your appointment. 

- If you cancel your appointment, inside the 48 hour window, your deposit will be non refundable (This is because not enough time has been given for the appointment to be filled) However if you cancel outside of the 48 hour window, your deposit will be transferred to your rescheduled appointment or kept on your account for another appointment in the future.

- Cancelling an appointment on the day for the first time will incur only a 50% charge. 

- Cancelling an appointment on the day from the second time onwards will incur a FULL charge of the booking total. 

- Missing an appointment and not calling ahead to cancel will incur a FULL charge. 

I wish for all my clients to have the best possible experience with me at The Luxe Spa and I hope that everyone can understand and respect my policy. 

Thank you for your support and understanding as always.

Punctuality

Please arrive as close to your booking time as possible to ensure the best possible service for yourself and other clients. Please bare in mind I will have clients in before & after you, so arriving very early may mean that I am still in treatment. If you are running a few minutes late for your appointment this will be absolutely fine, however running more then 10 minutes behind may mean that we loose treatment time together in which case I will do everything that I can and use all the time we have left, but should we have to skip a part of the treatment, the full booking amount is still charged. 

Deposits &

Gift Cards

Any deposits pre paid are non refundable but as long as the appointment has been canceled with 48 hours noticed provided, your deposit will be held on account and used at your next appointment.

If you have a gift card and you have a paid a deposit online, this will be refunded to you on the day of your treatment.

All gift vouchers are non refundable and have a one year expiry date from the date of purchase. Expiry dates are clearly labelled on both E-gift cards and paper gift cards, if the voucher is not used within the one year expiry, any remaining balance will be lost.